Cancellation and Refund Policy
Golden Race Numbers · Effective November 13, 2026
Every race number we sell is printed for one event, with your artwork and your numbers on it. That is why this policy is short and strict — and why we give you a clear window to change your mind before anything is made.
Cancel within 24 hours for a full refund
You can cancel a paid order within 24 hours of payment and get a full refund, including any sales tax you paid.
- Cancel from the order page in your account, or email support@goldenracenumbers.com with your order number.
- The 24 hours start when your payment succeeds, and the order page shows exactly when your window closes.
- Refunds go back to the card or payment method you used. Your bank may take several business days to show it.
After 24 hours, your order is final
When the 24 hours pass, we release your order to our print partner and printing begins. From then on the order cannot be cancelled or refunded, including if:
- your event is cancelled, postponed or moved earlier;
- your participant numbers change, or you order too many;
- you would like to change artwork, numbering or quantities in a way that requires a new print run;
- a proof is approved late and the order cannot be delivered in time.
If something is wrong with your order
If your race numbers arrive damaged, or do not match the proof you approved because of an error by us or our print partner, contact us at support@goldenracenumbers.com within 30 days of delivery with your order number and photos. We will reprint the affected items at no cost, or, if a reprint cannot arrive before your event, refund the affected items.
This does not cover mistakes in a proof you approved — spelling, numbers, dates, logos or QR code destinations — or normal differences between on-screen and printed color.
Orders we cancel
If we cancel an order you have paid for — for example because a product became unavailable or a price was shown in error — we refund it in full, whenever that happens.
Card disputes
Please contact us before disputing a charge with your bank. We will try to resolve the problem quickly, and a dispute can take weeks to settle.
Contact
Terre Sport LLC, operating Golden Race Numbers Email: support@goldenracenumbers.com